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Data Privacy

  1. At Vitrify’s IVF software, we take the privacy and security of your data seriously. This Data Privacy Policy outlines how we collect, use, store and protect the personal and clinical information you share with us. By using our software and services, you agree to the practices described in this policy.

    1. Information We Collect

    We may collect the following types of information:

    • Personal Information: Names, email addresses, contact numbers, job titles, and login credentials.

    • Clinic and Patient Data: Information related to patient records, treatments, and other medical details necessary for IVF clinic operations.

    • Technical Data: IP addresses, browser type, device information, and usage logs for software performance monitoring.

    2. How We Use Your Data

    Your data is used strictly for:

    • Delivering and maintaining our software and services.

    • Improving user experience and adding relevant features.

    • Providing customer support and responding to queries.

    • Generating secure reports and analytics for your clinic.

    • Complying with legal and regulatory requirements.

    3. Data Security Measures

    We implement industry-standard security protocols, including:

    • End-to-end encryption of sensitive data.

    • Role-based access controls to limit data exposure.

    • Regular security audits and vulnerability assessments.

    • Secure data backups to prevent loss or corruption.

    4. Data Sharing & Third Parties

    We do not sell or rent your personal or patient data to any third party. We may share limited information only when:

    • Required by law or legal processes.

    • Necessary to work with trusted service providers who assist in delivering our services under strict confidentiality agreements.

    5. Data Storage & Retention

    Your data is stored securely on our encrypted servers located in compliance with local and international data protection regulations. We retain your data only for as long as necessary to provide our services or meet legal obligations.

    6. Your Rights

    You have the right to:

    • Access, update, or delete your personal information.

    • Request a copy of your data in a portable format.

    • Withdraw consent for certain data uses, subject to legal and operational limitations.

    7. Contact Us

    If you have any questions or concerns about this policy or how your data is handled, please contact our Data Protection Officer at privacy@vitrifysoftware.com.