Find answers to the most common questions about Vitrify’s IVF software, features, pricing, security, and support. We’re here to help you understand how our solutions can streamline your clinic operations and improve patient outcomes.
Vitrify protects patient data using encryption, strict access controls, plus regular audits. This ensures privacy, meets healthcare regulations and builds trust while keeping clinic information safe and confidential.
Q. Can Vitrify integrate with other software?
Yes, it connects with lab, billing, communication systems via APIs. This avoids duplicate entries, streamlines workflows, while sharing accurate real-time data across departments.
Q. Is real-time data synchronization available?
Real-time sync updates patient, medication, billing info instantly. This reduces errors, improves coordination, keeping clinical and administrative teams aligned for efficient care.
Q. What makes Vitrify’s voice assistant unique?
The voice assistant enables hands-free access to schedules, records, reports. It speeds tasks during busy hours and safeguards patient privacy, boosting workflow efficiency.
Q. Is it suitable for multi-location IVF centers?
Yes, it supports multi-branch clinics through a centralized dashboard, enabling seamless patient management, performance tracking, plus team coordination across locations for consistent operations.
Q. What is Vitrify IVF Software?
Vitrify is an advanced IVF clinic management software designed to streamline patient care, lab operations, appointments, billing, and reporting. It enhances efficiency, reduces errors, and ensures seamless communication between departments for better treatment outcomes.
Q. Does Vitrify support multi-location clinics?
Yes, Vitrify is built for scalability and supports chain IVF clinics. It allows centralized control, data sharing, and performance tracking across multiple clinic branches with secure access for different teams and roles.
Q. Can staff manage appointments digitally?
Absolutely. Vitrify offers a complete digital appointment system with features like online booking, calendar view, automated reminders, and rescheduling options—making appointment management faster and more organized for both staff and patients.
Q. Is patient data stored securely?
Yes, Vitrify follows strict data privacy standards with encrypted storage and secure user authentication. We ensure compliance with healthcare data protection laws, so your patients’ records are always protected and accessible only by authorized personnel.
Q. Does it include lab management tools?
Yes, Vitrify comes with integrated lab modules to record embryology, stimulation, ICSI, and more. It helps labs maintain accuracy, track samples, and generate real-time reports to support better fertility outcomes and decision-making.
Q. What support hours do you offer globally?
We provide dedicated support from 10 AM to 7 PM in your local time zone, ensuring timely and personalized assistance. Our experienced team understands IVF workflows, offers technical help, and resolves issues quickly, so your clinic experiences minimal disruption and can focus on delivering excellent patient care.
Q. Is there a setup or onboarding fee?
No, we do not charge a setup or onboarding fee. Our team helps with free onboarding, user training, and data migration, ensuring a smooth and stress-free transition from your old system to Vitrify.
Q. What support options are available?
We provide 24/7 customer support through chat, email, and phone. Our expert support team is trained in IVF workflows and resolves queries quickly to minimize downtime and keep your operations running efficiently.
Q. How long does implementation take?
Implementation usually takes 3–7 days depending on clinic size. Our team handles everything from data import and training to user access setup, so your clinic can go live with minimal disruption to daily routines.
Q. What is your monthly pricing plan?
Our monthly pricing is ₹1300 per license. It includes full access to all features, cryo tracking, data management, and ongoing support. There are no setup or hidden charges, and you can upgrade or cancel anytime with advance notice.
Q. Do you offer discounted annual pricing?
Yes, we do. Our annual pricing is ₹1200 per license, billed annually. This plan is ideal for clinics seeking long-term value and cost savings. It includes all software features, regular updates, support, and priority onboarding assistance throughout the subscription term.
Q. What does the pricing include exactly?
The pricing includes full access to the cryo software, storage management tools, compliance tracking, audit logs, and customer support. Also included are software updates, system security, user training, and access from multiple devices with no additional charges.
Q. Are there any hidden or setup fees?
No hidden charges or setup fees are involved. Our pricing is completely transparent. We provide installation, basic customization, data migration, and onboarding support at no additional cost, making your transition smooth and budget-friendly from day one.