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Caller availability and automatic lead reassignment

16 June 2026New

Callers can be marked unavailable three ways: a recurring weekly day-off roster, dated leave periods, or an immediate out-toggle.
Unavailable callers are skipped in round-robin assignment, and marking someone out immediately moves their open leads to available callers.
An unattended lead now reassigns the whole lead together with its WhatsApp chat to the next available caller.