Most fertility enquiries arrive on WhatsApp, so that is where the first response has to happen. Vitrify turns a WhatsApp message into a tracked lead, assigns it to a caller and keeps the conversation attached to the patient record, so nothing is lost between the first hello and the first appointment.
This page is for clinic managers and telecaller teams who live in WhatsApp. Everything below already ships in Vitrify, sourced from the inbuilt CRM and the WhatsApp release. Each section links to where it is covered in full. There are no invented numbers here, just how the engine works.
A scripted bilingual bot in Hindi and English qualifies a new WhatsApp enquiry into a lead, with a nearest-location question and round-robin assignment, as described in the WhatsApp release. The enquiry becomes a record with an owner rather than a message someone has to remember to answer.
Staff can open the exact WhatsApp chat from a lead and the patient record from a chat, so the conversation and the file are never more than a click apart. The inbuilt CRM keeps that communication centralized rather than scattered across personal phones.
Approved quick-reply templates auto-fill the patient name, appointment time and doctor, so a caller sends a correct message in seconds. Automatic messages also go out when an appointment is booked and at the 24 hour and 2 hour marks before it.
Lead distribution assigns incoming leads evenly and the leads scheduler sends follow-up tasks to callers by daily email. If a caller goes on leave, automatic reassignment moves their open leads and the WhatsApp chat to someone who can respond.
Because the engine sits inside the patient journey tools, a WhatsApp enquiry flows into capture, assignment, scheduling and follow-up without changing systems. The channel patients already use becomes the front door to the clinic.
The value is not a chatbot for its own sake. It is that the channel your patients already prefer feeds straight into your CRM, with an owner, a template and a reminder attached, so a busy clinic answers fast and follows up on time.
Related: the inbuilt CRM. the WhatsApp release note.
Yes. The scripted bot qualifies WhatsApp enquiries in both Hindi and English and turns each into a lead with round-robin assignment.
Yes. You can open the exact WhatsApp chat from a lead and the patient record from a chat, so the conversation stays with the file.
Open leads and their WhatsApp chat reassign automatically to an available caller, so an enquiry does not stall.
